24 Hour Cancellation - We require 24 hours if you need to cancel your appointment by phone, email or online. If you do not cancel with in the 24 hour period you will be charged the full fee.
Appointment Reservations - Sessions can be scheduled by calling, emailing or using our online scheduler. and regular set appointments can also be scheduled. All sessions are 50 minutes in length
Expirations - All sessions and packages expire after 1 year of purchase
Injuries and illness - New clients with an undiagnosed chronic pain or injury are required to seek professional medical advice prior to their next Pilates session. Dover Pilates instructors can work with medical professionals in helping clients once a diagnosis has been established. Local referrals are available on request.
Payment Method - We accept cash, Mastercard and Visa credit cards or local personal checks for any purchase. We charge $25 for bounced or returned checks.
Snow days - In the event of snow (when schools are closed, etc.) we understand that you may not be able to attend your session. In this case, you will not be charged. Please keep an eye out for emails for Studio closings.